Shipping policy

Cardiff Seedbank ships worldwide. For your own protection we require you to inquire about and comply with all local laws and international laws governing the purchase of products sold on this website in your part of the world. By ordering, you confirm that you have checked your local and international laws and it is safe for you to do so and that the responsibility for that decision rests solely upon you.

You choose exactly how you want your items shipped and we can provide you with a tracking number so you can use online tracking and keep up to date with your parcel as it travels through the mail service.

PLEASE NOTE: Your parcel may be sent with signature and no signature required mail services.

The Checkout:

You can choose all shipping options at the checkout at the stage 4.

Discreet Shipping Options. No labels, Vanilla packaging

There are 3 simple steps:

Step 1: Choose your destination: UK or International

Step 2: Choose if you would like them in original breeders packs or removed from packaging.

Please note the seeds may be removed and repacked from the original breeders packs for some countries if the discreet shipping is selected (United States, Australia, New Zealand and some other countries). Please contact our customer service if you have any questions regarding the discreet shipping.

Step 3: Then decide if you would like to add the “guaranteed shipping option” with an extra item, like Random Item, Clothing or another item. All options you will find listed at the checkout.
All these option are guaranteed to be reshipped in the unlikely event of your parcel not reaching you the first time.

PLEASE NOTE: The guarantee is NON-refundable.

EXCLUSIONS to our GUARANTEE:

(i) If your parcel is confirmed as delivered by the mail service however you claim to have not received it, you must take this up with the mail service including your mail person to obtain further information where the parcel was delivered to or left at your property.

(ii) Our guarantee is also voided if you enter an incorrect delivery name (not the name on the mail box) or address, as it is your responsibility to ensure we have the correct information to ship your parcel to. 99% of parcels arrive through your door however if your parcel requires collecting from the mail service then this is your responsibility to collect it. We do ask that you please double check all information before submitting, because once it is submitted, we might not be able to change it before dispatch.

(iii) We do not offer Guaranteed Shipping for orders with a delivery address in Mexico, Iran and Turkey. We can pack discreetly, however the guaranteed shipping will not be valid for Mexico, Iran and Turkey delivery addresses. We will only ship if the customer agrees to accept a full responsibility.

What will my parcel look like?
Just like any standard priority service parcel in the postal system. The only text that will be displayed on the parcel is your name and delivery address along with a return address that is NOT listed as Cardiff Seed Bank, nor does this address appear on the website.

Important Notice: Deliveries to PO BOX addresses

We can no longer signed-for packages to PO BOX addresses in certain countries. If you want us to ship your order to a PO BOX, please make sure that your delivery country features in the list of countries below otherwise your order might be delayed due to a need for a change of address.

Below is a list of countries that we CAN ship to, to PO Boxes. If your country is NOT on this list it means we CANNOT send to a PO Box in your Country.

European Union Zones
Austria, Belgium, Denmark, Estonia, Finland, France, Germany, Latvia, Luxembourg, Malta, Netherlands, Portugal, Republic of Ireland, Spain and Sweden

Non-European Union Zones
Andorra, Azores, Balearic Islands, Canary Islands, Corsica, Faroe Islands, Iceland, Liechtenstein, Madeira, Monaco and Switzerland

The rest of the world
Australia, Brazil, Canada, Hong Kong, Malaysia, Singapore, New Zealand and USA, South Africa

Note: Please keep all parcel packaging for future verification purposes.

Tracking Information:

Within the UK and the rest of the world (except USA):
The tracking ID will be emailed to you on the day of dispatch.

USA:
You will receive the email on the date of the dispatch informing you that your order is on the way, you will then receive another email which will have your tracking ID within a week after the order was shipped.

UK Deliveries:

We use Royal Mail First Class Mail services and the Courier services to ship our parcels within the UK. All parcels come with the tracking ID and are signature required. We estimate 1-4 business days for UK deliveries.

Please note it might take 24-48 hours for the mail services to update tracking information. If your tracking information doesn’t work after 24-48 hours please contact us.

Payment

What payment do you accept:
We ONLY accept: Debit/Credit cards, postal/money orders from within the United Kingdom, prepaid visa cards, and cash.

PLEASE NOTE: We no longer accept any postal / money orders from outside the United Kingdom. If you are making a payment outside of the UK, we ONLY accept Debit/Credit cards, cash or internationally registered pre paid gift cards.

Can I pay with a Gift Card / Multiple gift cards:
Yes, you can email us the details and we will process that for you: info@cardiffseedbank.com with the card type, card number, expiry date, amount available on each card and security code, please ensure that it is a gift card activated for international use and also that it has been registered.

Are credit card transactions secure:
Yes our website and payment system are secure and have a dedicated 256 bit SSL encryption. You will see a lock in the top right hand corner of the url address bar if you also go to the top right of the page and click file then properties then you will read “This page is encrypted”

Do we store card details:
Never! We are using SagePay, our payment gateway provider. We never have access to your card details

How do I make sure I have the correct amount in my currency:
Please use the currency converter on the top right of the shop, this will convert most currencies.

Do you accept Cash:
Yes, we do advise you to send this recorded or signed for as we cannot be held responsible for loss in the mail

What will be on my credit card statement:
Your credit card statement will read, CardiffSeeds Gifts

Who do I make the postal order to:
Money orders from within the United Kingdom should be made out to: Cardiff Seed Bank Ltd.

Where do we post these to:

The Cardiff Seed Bank

Unit 27/28N Bessemer Fruit Centre,

Cardiff CF118BE

How do I order using postal/money orders from within the United Kingdom or cash:


You can add the items to your basket on our secure online shop and then proceed through the check out, complete all the address details, then at then end of the check out click on the postal order button 

The mail services or the courier will make 2 attempts in the UK to deliver your package. After that it will be held at the depot for 5 days for you to arrange redelivery. After that time the items will be sent back to us.

If the customer provides us with the incorrect address details, which causes the parcel to be delivered incorrectly, we will not accept any responsibility for this parcel. This means the customers will have to try and retrieve the parcel themselves at their cost.

If you request for your parcel to be left somewhere on your property (e.g. in the porch, shed or over the fence etc.) we cannot be held responsible for the whereabouts of the parcel, if it cannot be found.

International Shipping:

We use national mail services to ship our parcels overseas.

Please note that import duty, tax or charges vary from country to country and Cardiff Seedbank will not be liable for any additional costs incurred.

All tracking information is emailed to the customer. We advise to track your parcel until arrival. If you do not receive this information, please check your spam filters or contact us for help.

Please note it might take 24-48 hours for the mail services to update tracking information. If your tracking information doesn’t work after 48 hours please contact us.

We estimate 7-15 business days for the international deliveries however it might take up to 21 business days. If you are unable to track and see where your package is please contact us for help.

If the customer provides us with any incorrect address details, which causes the parcel to be delivered incorrectly, we will not accept any responsibility for this parcel. This means the customers will have to try and retrieve the parcel themselves at their cost.

If you request for your parcel to be left somewhere on your property (e.g. in the porch, shed or over the fence etc.) we cannot be held responsible for the whereabouts of the parcel, if it cannot be found.

The mail/courier services will make 1 attempt to deliver in Europe/Worldwide. After that it will be held at the depot for 5 days for you to arrange redelivery. After that time the items will be sent back to us. We do not accept the responsibility for the packages sent back to us due to the incorrect address/unclaimed and other reasons that are out of our control.

Shipping Fee:

Within the UK – £4.50
International – £8.99