Cardiff Seed Bank open. We are now accepting Direct Bank Transfers Shop with us.
Free Post Available for orders over £60
We accept returns within 14 days after delivery.
If you require seeds to be returned then they have to be completely unopened and also be in the original packaging. Any free gifts or items that were included with the purchase must also be returned.
Please pay the return postage and send the items back by recorded delivery so you have a proof of postage. Please include the order number and your contact details.
We do not accept return for Pick and Mix Seeds.
We will make the refund within 7 days or earlier once we have inspected the returned item. We will contact you via email if we need any additional information to issue a refund.
If you receive a product from us that has been damaged during transit please contact us via email or phone within 48 hours after the package was delivered. You will need to email us with a clear picture of the damaged product and quote your order number. Once we have received the pictures and examined them we will arrange for a replacement to be sent out to you. You may be required to send the item back to us, we will refund the return postage cost to you in this case.
Please keep all packaging that your order arrives in/with in case there is a problem with your shipment. We urge that you do this so we can help rectify the issue.
The shipping cost is non-refundable unless you are returning a faulty product, error was made by us or a damaged product was received.
You can cancel your order before it was shipped. Should you wish your order to be cancelled please contact us immediately over the phone. If you email us we cannot guarantee we will be able to stop the order before it was shipped as the email may be read after the order was dispatched.
If your order was stopped and you wish to receive a refund it will be processed on to the same card that was used to pay for the order. The refund may take up to 15 business days to be processed.
If you paid for your order by bank wire transfer or one of the crypto-currencies, we will need your details for the bank account or crypto currency address in order to refund the payment to you.
We do not take a responsibility and do not cover any extra charges and/or fees, and/or the exchange rate fluctuation that are incurred when processing the refund if the order is cancelled at the customer’s request.
We do not offer the refunds for cash payments. A store credit can be issued should you wish to cancel the order.
Please note that the telesales law forbids the return of certain goods.
We will not replace any products/process any claims 3 months after the order date.